Cancellation & Refunds !

AUTOTIMA believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Based on the Invoice and the Sales Contract, our customer has the right to request a refund or cancellation! The time limit is a maximum of 14 days, according to the date on the Invoice. Our client has the legal right to request a refund payment!
• If our customer has paid in advance to reserve the unit: The reservation advance remains available for any available unit in our park! The customer can choose another unit from our park at any time or can ask for a refund of the advance payment! The unit is reserved for a maximum of 14 days. The advance is paid back in full! No commissions or other fees.
• The cancellation or refund request is confirmed on the same day!
• Cancellations will be considered only if the request is made within 14 days of placing the order payment.
• If the transport suffered accidents or bumps, you have the legal right to claim within 14 days Cancellation & Refunds! We have the obligation to pick up the vehicle from you, with the next transport in your area, at no cost!
• If the customer receives something other than what is seen in the pictures and video, he has the right to Cancellation & Refunds ! The payment is paid in full!
• Disputes regarding cancellation & refund: It is based on the Invoice and payment confirmation in PDF format. The discussion takes place on eMail or WhatsApp.